All articles
All articles
Categories
Articles
What Should I Do If I Receive the Wrong Item in My Order?
We’re sorry to hear that you received the wrong item in your order!To help us resolve this issue, please follow these steps:. Contact Our Support Team: Email us at [email protected] a clear photo of the item you received, along with the co
How Do I Track My Order?
Once your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include a tracking number and a link to our tracking page.
What If My Order Was Stolen or Lost?
Q: What should I do if my package was marked as delivered but I can’t find it?. A: Once your order has been marked as delivered to the address you provided at checkout, Marbella is no longer responsible for the package. It’s important to ensure that
How Much Does Shipping Cost?
We offer FREE SHIPPING on orders over $40. For orders under this amount, standard shipping rates will apply. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. I
How to avail Buy 1 Get 1 FREE?
Visit Our Website: Go to Marbella Clo's website. Browse Bags: Navigate to the bags section to view our selection of bags available for the promotion. Select Your Bags:. Check Your Cart: Click on the cart icon to review the items you’ve added. Ensure
How do I cancel my order?
To cancel your order, please contact our customer service team at [email protected] sure to include your order number and the reason for cancellation in your message. Important: Orders can only be canceled within 24 hours of placement or before
What is your Cancellation Policy?
Orders can be canceled within 24 hours of placement or before they have been dispatched. To request a cancellation, please email our customer service team at [email protected] as soon as possible. In your message, be sure to include your order num
Can I Edit or Add Anything to My Order?
If you need to make changes to your order, we’re here to help! Here’s what you need to know:. Editing Your Order: Cancellation or Removing an ItemYou can cancel your order within 24 hours of placing it. If you wish to cancel or remove an item, please
Are There Any Items That Are Not Eligible for Refund?
Q: Are there any items that are not eligible for refund?. A: Yes, some items purchased during a sale or on clearance may not be eligible for a refund. These items are considered final sales and cannot be refunded or exchanged unless they are damaged
Do you Ship Worldwide?
Yes, we do ship worldwide! We’re excited to bring our products to customers around the globe. Please note that shipping times may vary depending on the destination, and international shipping may be subject to additional fees and customs duties, whic
When Will I Get My Refund?
Q: When will I get my refund?. A: Once your refund is approved, it will be processed within 3-5 business days. The funds will be returned to your original payment method. Please note that depending on your bank or payment provider, it may take additi
What’s your Return Policy?
Q: What is your return policy?. A: At MarbellaClo, all products are sold "as is," and all sales are final. Currently, items purchased are not eligible for return due to our customization policies. If you have special circumstances or extenuating situ
How Do I Make a Return?
Q: How do I make a return?. A: Currently, we do not have a return process in place. If you have extenuating circumstances or special situations, please reach out to us at [email protected], and we will do our best to assist you. We appreciate your
What Is Your Refund Policy?
At MarbellaClo, our refund policy includes the following key points: Eligibility for Refunds: Refund Criteria: Delivery Issues: Final Sale Items: Processing Refunds:
How Do I Use My Discount Voucher/Coupon?
Using a discount voucher or coupon in our Shopify store is pretty simple!Follow these steps:. Browse our store and add the items you wish to purchase to your cart. When you're ready to complete your purchase, click on the shopping cart icon and selec
How Long Does Delivery Take?
Q: How long will it take for my order to arrive?. A: On average, our customers receive their items within 7-14 business days. We are committed to ensuring your package arrives as quickly as possible, even in the event of shipping delays. Q: Is there
What Do I Do If My Item(s) Arrive Damaged?
We’re sorry to hear that your item(s) have arrived damaged!This can happen for various reasons, and we understand how frustrating it can be.Rest assured, we’ll do our best to help you resolve the situation. Here’s what you need to do:. Contact us ASA
My Order Was Marked Delivered, But It’s Not Here.
If your order has been marked as delivered but you can’t find it, here are some steps to help you locate it:If no one was home at the time of delivery, the carrier will leave the package in a safe location. Check Around Your Home: Look in common safe
What Does Final Sale Item Means?
Final Sale Items:
Delivery Issues
Delivery Issues: