What If My Order Was Stolen or Lost?Updated 6 months ago

Q: What should I do if my package was marked as delivered but I can’t find it?

A: Once your order has been marked as delivered to the address you provided at checkout, Marbella is no longer responsible for the package. It’s important to ensure that the delivery address is correct and secure.

If you cannot locate your package, we recommend contacting the carrier directly for assistance with filing a claim.
Unfortunately, we are unable to issue a refund or replacement for packages marked as delivered but not found.

Q: What if my package was stolen?

A: If you believe your package was stolen, please check with your neighbors or anyone else who might have received it on your behalf. If it’s still missing, contact the carrier to report the theft and see if they can assist you further.

Remember, it's the customer's responsibility to ensure that the delivery address is secure.
We encourage you to consider options like package tracking and secure delivery locations for future orders.

If you have any further questions, feel free to reach out to us at [email protected]. We’re here to help!